COVID-19: Precautions & Protocols

Updated December 17, 2020

COVID-19 Information

Precautions & Protocols

Vaccine Information

We continually monitor new developments related to COVID-19, and we update and adapt our protocols in response to changing conditions in your area.

Navion apprises residents, family members, team members, and the broader community about its coronavirus response through its website and regular communication via social media. We encourage family members and friends to leverage online platforms—such as FaceTime and Zoom—to stay connected with their loved ones.

Please check with
your Navion community.

Navion Senior Solutions is a family-owned and operated business providing services throughout five states in the country’s Southeast Region, offering independent living, assisted living, and memory care communities. Navion’s local and corporate leadership teams are closely monitoring developments related to COVID-19 in our marketplaces and adjusting our protocols to meet changing guidance from health authorities.

For those reasons, we encourage you to contact your Navion community directly to learn about any state, local, or building-specific COVID-19 protocols or precautions.

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For all Navion communities

  • Staff members throughout our communities have been designated as essential to ensure there are no interruptions in care.
  • We monitor our residents daily and check for any signs of illness.
  • We continue to screen all necessary and critical professionals and our staff for exposure risk, including taking temperatures. Those with any symptoms or known exposure risk cannot enter the community.
  • We have designated one entrance and exit where we screen staff members before they begin their shifts.
  • We are in close, continual communication with health officials in Kentucky, North Carolina, South Carolina, Tennessee, and Virginia to ensure we are following all state and local guidelines.
  • We—and our residents—are following all recommended infection-control actions.
  • We continue to limit visitors where mandated and invite families and friends to engage with residents via phone, text, or online platforms. Our team is happy to assist.
  • We are maintaining critical emergency supplies.
  • Staff members will continue to wear medical grade face masks, face shields, and gloves when providing care to ensure the highest protection for our residents.
  • We designate separate housekeeping carts for apartments of residents who have contracted COVID-19 and those who have not.
  • If you would like to drop off a “care package” for your loved one, please bring it to the main entrance of your Navion community. We will ensure it is delivered.

Contact your Navion community’s Executive Director with questions regarding state, local, or building-specific COVID-19 protocols or precautions.

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For all residents who have tested positive for COVID-19

  • The residents will have their meals delivered to them and their apartments cleaned by the designated caregiver, limiting anyone else from entering.
  • All residents will reside in their apartments. When staff members enter the apartment to provide care or assist with medications, they will ask the resident to wear an N95 mask. If a resident must leave their apartment for any reason, they will receive an N95 cover and exit the building through the nearest exit point.
  • Staff members are designated to care for those who have tested positive. Those staff members will wear full PPE, including an N95 mask, face shield, gown, and gloves. Those designated staff members will provide the residents with additional monitoring and assistance as needed.
  • Residents who have tested positive will have their temperatures and oxygen-saturation levels checked every four hours. Additional monitoring of vitals may occur under the direction of our RN based on each residents’ assessment.

We work with health officials in Kentucky, North Carolina, South Carolina, Tennessee, and Virginia.